Support & Service

For Service and Support, please email pictures and a quick description of the issue to: [email protected]


General Questions & FAQ

We ask that you allow 10-15 business days for the delivery of your Carver bathtub.

We have been designing, manufacturing and distributing bathtubs for nearly 30 years.  Our parent company has been around since 1954.  Check out our About Us page to learn more.

We offer our bathtubs at factory direct prices.  No retail markup or extensive branding expenses equals a better value to our customers.

We box and secure your bathtub vertically to a pallet prior to shipment.  Our shipping partners are experts at providing residential curb side deliveries.  Your bathtub shipment is fully insured during transit.  To learn more check out our Shipping Information page for further details.

While this is not a common occurance, in the event that you tub arrives damaged be sure to note the damage on the delivery receipt while the delivery driver is present and contact us immediately to investigate the damaged shipment and file a claim with the shipping company.  You have 72 hours from the date of delivery to identify and report any concealed damage to your bathtub.  Photographs will be required to file any claims.  Once the claim is filed and new bathtub will be shipped as quickly as possible.

Whirlpool systems offer a massaging sensation as water is pushed against your body in a sootheing manner.  Whirlpool systems are commonly used by customers that enjoy a deeper tissue massage for acheing muscles and advanced hydrotherapy.  Air massage systems produce large bubbles from the bottom of the tub to enhance water circulation and provide a light massage.  Air massage systems are commonly used by customers that enjoy bath salts and oils.

We recommend a 20 amp -110 volt breaker for each electrial system installed on your bathtub.  If you have a whirlpool and inline water heater installed we recommend having 2 seperate breakers.  If you have a whirlpool, inline water heater and air massage system we recommend having 3 seperate breakers.

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Access to the underside of the bathtub is recommended in case there is a need for servicing the electrical, plumbing or foundation of the bathtub after installation.  This access may be located in the bathroom or an adjoining room or closet.

On most of our bathtubs we do not pre-drill the overflow hole.  From experience this can cause problems when customized plumbing needs are present in your bathtub that are not consistent with the normal location for an overflow. We typically reach out to all of our customers to double check if you would like the overflow hole factory drilled, or left un-drilled.

Yes - for just about every model.  Please contact us if you are planning an under mount installation for your bathtub.  There are some helpful tips regarding how to support the material that is mounted on top of the tub.  Please make sure that you brace under the tub perimeter appropriately.

Yes, you are welcome to pickup your bathtub from our warehouse.  Please contact us to schedule your bathtub pickup accordingly.

Yes, The Air Massage system and Whirlpool system can be used in conjunction with one another; however by doing so the peak performance of the whirlpool system will be reduced due to the volume of air being injected into the water from the air massage system. This is normal for all Air Massage/Whirlpool system Combination Packages.