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Support & Service

For Service and Support, please email pictures and a quick description of the issue to:[email protected]

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THE CARVER TUBS PROCESS

This page will show our prospective clients the process from Order to Delivery

With the exception of our In-Stock, 24-HR Shipping Collection, All Carver Tubs are manufactured only when you have placed an order.

01

Ordering

To order, browse our soaking tubs. Once you have selected your hydrotherapy package and upgrades and paid, the process begins. You may reach us Monday-Friday 9AM - 5PM (CST) anytime for help with an order.
02

Production (5-7 Business Days)

Due to our Volume of orders, your order will be subject to a three (3) Business Day handling period before we start production of your custom tub. Any changes to your order must be made within the 3 business day time. A change order fee may be assessed for changes made past 3 business days of ordering.
03

Testing & Boxing (2-3 Business Days)

Depending on the features and upgrades you selected, your tub will be in production 5-7 Business Days before it is completed and prepared for testing. We preform a full water test and detailed inspection of your bathtub before moving it to boxing and preparing for shipping.
04

Shipping (2-5 Business Days)

Depending on your location, your tub should arrive in 2-5 business days once it has shipped. We will provide all the information necessary to track your bathtub during transit. For more information on shipping click here
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